List | itsmxconsulting.com

Retainer Packages

Bronze - Essential Advisory

💲 $2,000–$3,500 / month

Monthly ITSM strategy call (60–90 min)
SLA review & quick wins roadmap
ITIL health check (Incidents, Change, Problem, Requests)
1 Workshop / Quarter (focused on process maturity or quick wins)
Email support for service management questions

Silver – Operations Partner (Most Popular)

💲 $4,500–$7,500 / month

Everything in Bronze plus:
Bi-weekly operational reviews with team leads
SLA/KPI dashboards & reporting package
Workflow optimization & escalation support
Quarterly ITIL maturity assessment with roadmap update
2 Workshops / Quarter (deep dive into automation, backlog cleanup, or SLA performance)

Gold – Strategic ITSM Management

💲 $9,000–$15,000 / month

Everything in Silver plus:
Fractional Service Delivery Manager role
Ongoing workflow tuning, chatbot/automation enablement
Knowledge base curation & self-service improvement strategy
Quarterly executive strategy session (roadmap + ROI)
Monthly Workshop (customized for leadership or team training)
Annual enterprise-level ITSM maturity assessment

Platinum – Enterprise Transformation

💲 $18,000–$25,000+ / month

Everything in Gold plus:
AI-powered ITSM program (predictive analytics, automation at scale)
End-to-end ITIL lifecycle improvement & governance coaching
Vendor/license cost optimization
Tailored staff training & process adoption support
Monthly Executive & Team Workshops (custom strategic + hands-on)
Continuous maturity assessments with benchmarking against industry peers