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Welcome to ITSMX Consulting
Welcome to ITSMX Consulting!
We believe IT Service Management should be simple, effective, and empowering — not overwhelming. That’s why we work side-by-side with our clients to streamline ITSM, optimize service desks, and unlock the power of automation to deliver real business value.
We’re excited to help you take your ITSM to the next level. Let’s make IT work better for you!
Our Services
- ITSM Advisory – Maturity assessments, ITIL alignment, process roadmaps.
- ITIL Best Practices - Incident, Change, Problem, Knowledge, and more.
- Automation & AI in ITSM – Chatbots, workflow automation, first-contact resolution boosts.
- Operations Oversight– SLA reviews, backlog hygiene, escalation support.
Our Mission
At ITSMX Consulting, we strive to deliver exceptional IT solutions tailored to your business needs. Our mission is to empower companies through innovative technology and expert consulting services.
Why Choose ITSMX Consulting
Proven Expertise | Trusted Partner
Future-Ready Approach | Tailored Solutions
Future-Ready Approach | Tailored Solutions
Led by Jodi Dunfield with 15+ years in IT service delivery, ITIL framework alignment, and enterprise IT operations, ITSMX brings a wealth of knowledge and skills to the table.
We work collaboratively to ensure that our clients receive the best possible guidance and support in their IT projects.
Future-Ready Approach | Tailored Solutions
Future-Ready Approach | Tailored Solutions
Future-Ready Approach | Tailored Solutions
We take a future-ready approach by integrating automation, AI, and modern ITSM practices that keep your business ahead of change.
Every engagement is tailored to your unique challenges, ensuring solutions that align with both your current needs and long-term goals.
Collaborative Leadership
Future-Ready Approach | Tailored Solutions
Collaborative Leadership
We empower your teams, foster accountability, and build sustainable ITSM practices.
We don’t just implement tools; we help you deliver measurable improvements in service quality, efficiency, and user satisfaction.